Return

If your item is damaged or missing parts, please see Damaged Items or Missing Parts.

If you received the wrong item, please see Received the Wrong Item.

Changed your mind and want to return an item?

To start your return, visit the My Orders section of My Account. We’re happy to accept returns for most items within 30 days of delivery. Item(s) must be:

  • In its original, undamaged condition
  • Disassembled, if the item(s) were originally delivered disassembled
  • In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs

There are a few items that can’t be returned:

  • Open Box (Items Cannot be Returned or Replaced)
  • Clearance Items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Live Plants
  • Swatches

Step-by-step instructions on the return process can be found on Return Instructions.

Return Shipping Fee

Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded. This includes:

  • $4.99 delivery charge for orders under $35
  • Upgraded shipping charges (expedited, express, room of choice, etc.)
  • Delivery service upgrades (assembly, room of choice)

Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.

Refund Timing

We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details regarding refunds and the timing of refunds, please review our Refund Policy.

Product Return Policy

You can return a Product within 30 days of delivery as long as it has not been installed and is returned in the original packaging. In some cases, you might have to pay the manufacturer’s restocking fee.

Please take the following steps before installing the appliance:

1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

Please contact
info@jdm.store first before sending an item for a return if there are any questions or concerns on the process